Applying the Boots Healthcare Way
Applying The Boots Healthcare Way
to your customer conversations on sleep
Welcome
A man in his 40s approaches the counter. Greet him and ask how you can help.
Find out
The customer explains that he has been finding it difficult to get a good night's sleep lately.
Advise
Use the WWHAM framework to gather the information you require to advise your customer on a possible course of action and involve the pharmacist accordingly.
1.
What further questions would you ask?2.
What different types of products could you discuss with him to help him relax before bedtime?3.
What sleep tips can you give?