Applying the Boots Healthcare Way
Applying The Boots Healthcare Way
to your customer conversations on hypertension
Welcome
A customer approaches the counter. Greet them and ask how you can help.
Find out
The customer explains that they have just been for a health check and been told they have slightly high blood pressure. They ask how they can keep an eye on their blood pressure.
Advise
Gather the information you require to advise your customer on a possible course of action.
1.
List 3 different blood pressure monitors that you stock or that are available online.2.
What additional lifestyle advice would you give? 3.
What is considered a normal blood pressure? a. 90/60mmHg to 120/80mmHg
b. 130/80mmHg to 180/100mmHg
Answer is available on the next page.