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Practice

Thrush Eczema STIs Infant feeding Self care IF1 OTC Modules
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Motivational interviewing

This learning module considers the steps involved in motivational interviewing, using a guiding rather than directing style. 

12 Dec 2016 , 900 Min Module

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Getting your CPD in order

With continuing fitness to practise drawing ever closer, it is time to make sure your CPD is up to speed

25 Oct 2016 , 900 Min Module

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People skills

Teamwork: part two

This learning module considers the skills needed for efficient teamworking by outlining the different skills needed. 

14 Oct 2016 , 900 Min Module

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Looking after hair and scalp

The hair and scalp care market is set for growth. Are you ready with products and advice?

21 Sep 2016 , 4 Min Article

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Teamwork: part one

Behind every successful business is a hardworking team pulling together, so what makes effective teamwork?

15 Sep 2016 , 900 Min Module

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Working with GPs

This CPD module looks at how best to work with your local GPs

17 Aug 2016 , 900 Min Module

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Customer service

Listen up!

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.

12 Aug 2016 , 5 Min Module

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Customer service

Master a skilful ending

This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan. 

24 Jun 2016 , 900 Min Module

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Customer service

Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

23 May 2016 , 900 Min Module

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Professionalism

This CPPE learning module focuses on the importance of professionalism.

26 Apr 2016 , 900 Min Module

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Customer service

Building strong relationships

This service excellence learning module considers the importance of building stronger relationships with your customers.

18 Apr 2016 , 900 Min Module

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Customer service

Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing.

24 Mar 2016 , 5 Min Module

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People skills

Leaps and bounds

Elle Cobbett is enjoying every minute of her apprenticeship at Day Lewis and can’t wait to qualify as a pharmacy technician.

03 Mar 2016 , 2 Min Article

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Customer service

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities. 

19 Feb 2016 , 900 Min Module

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Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

15 Jan 2016 , 5 Min Module

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Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations. 

10 Dec 2015 , 900 Min Module

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